RETURNS AND EXCHANGES
We accept returns and exchanges within 14 days of delivery. All returned or exchanged items must be in an unworn condition and packaged in its original packaging.
Return shipping is the responsibility of the customer. All pieces must arrive in perfect condition. Lost returned items cannot be refunded so we recommend you use a tracking service.
If you are not happy with your purchase for any reason please contact us at [email protected] so we can send you the return shipping address.
-We can not accept Returns or Exchanges on custom or personalized orders.
-We can not accept returns on Earrings for hygiene reasons.
-All Sale items are final and can not be returned or exchanged.
SHIPPING:
Your item will ship out within 1-4 business days. If you need a piece to ship out the next day please do contact us first just to be sure or leave us a message during checkout. We use the shipping address you have entered on our checkout form, so please make sure it is correct. We are not responsible for errors in your shipping information. If a package has the wrong address it can take quite awhile until it is returned to us before we can re-ship it or refund your purchase. We can only do this once the package has been returned. If the package needs to be re-shipped there will be a new shipping fee.
We ship all packages with 1st class recorded delivery via Ceska Posta from Czech Republic. You can choose from the following options:
Shipping times via priority post:
Czech Republic 1-3 Business days
Europe 3-6 Business days
REPAIRS:
We understand that you want to keep your favorite piece on all the time and with regular water contact your bracelet or necklace can get worn down. If your piece breaks or needs replacing we are happy to repair your favorite piece at no extra charge for the first 3 months. You will need to pay the postage both ways but the service is free for you. After 3 months fee's will occur from a case to case estimate.